Refund & Cancellation Policy

This Refunds & Cancellations Policy applies to subscriptions to the SCLEN SaaS platform, offered by Caliper Business Solutions Private Limited (“SCLEN”, “we”, “us”, or “our”).

Please read this policy carefully before subscribing or making changes to your plan.

(1) Free Trials

1. We are delighted to offer a free trial when you sign up and select any of our subscription plans. This allows you to explore our platform and its features without any initial commitment.
2. During the trial period, no charges will be applied to your account.
3. Once the trial concludes, your selected subscription plan will automatically commence, and billing will begin according to the terms of the chosen plan.
4. If, during the trial, you decide that our platform does not meet your needs, you are free to cancel at any time without incurring any additional charges. No questions asked.

(2) Subscription Cancellations & Refunds

1. All subscriptions are prepaid. As a result, once the billing cycle for your selected plan begins, we do not offer refunds or credits for cancellations made prior to the next billing cycle.
2. If you choose to cancel your subscription after billing has started, your subscription will remain active for the remainder of the current billing cycle, and you will continue to have access to the services until the cycle concludes.
3. We strongly encourage all users to review their selected plan thoroughly before finalizing their subscription, as we do not offer partial refunds for any unused portion of the subscription period.

(3) Renewals

1. Subscriptions automatically renew at the end of each billing cycle. This means that unless you choose to cancel or make modifications, your subscription will continue with the same terms for the subsequent cycle.
2. We will send you reminders via email and SMS prior to your renewal date, providing you ample time to make any necessary changes to your subscription, including upgrading, downgrading, or cancelling your plan.
3. Once a renewal has been processed, refunds or cancellations for the current billing cycle will no longer be available.

(4) Upgrades & Downgrades

1. You may upgrade your plan at any time during your billing cycle. If you upgrade, the difference in cost will be pro-rated, ensuring that you only pay for the increased value from the date of upgrade to the end of the current billing cycle.
2. Downgrades, however, can only be made at the end of the current billing cycle. Downgrading your plan mid-cycle is not permitted, and the new plan will take effect when the next billing cycle begins.

(5) Service Availability & Downtime

1. We make every effort to ensure consistent uptime and availability of the services. However, due to the nature of online platforms, there may occasionally be periods of downtime due to maintenance or unforeseen issues.
2. Currently, we do not offer service credits in the event of service downtime or breaches of Service Level Agreements (SLAs). We are actively working on enhancements to our service model, and any changes to this policy will be communicated through future updates.

(6) Billing Errors

1. If you believe that there has been a billing error, such as an incorrect charge, we ask that you contact our support team within 7 days of the charge.
2. Upon receiving your inquiry, our team will conduct a thorough review of the charge in question. If an error is confirmed, we will process a manual refund for the incorrect charge within 7 business days.
3. Please note that we do not currently offer an automated refund process. All refunds are handled manually by our support team to ensure accuracy.

(7) Onboarding Fees

1. At present, we do not charge any onboarding fees to our users.
2. Should we introduce any onboarding fees in the future, they will be clearly disclosed during the registration process and will be billed separately from your regular subscription charges.

(8) Account Suspension & Termination

1. SCLEN reserves the right to suspend or terminate a user's account in the event of a violation of our Terms of Service or for non-payment of dues.
2. In the event of termination, all outstanding fees must be paid, and no refunds will be issued for any unused portion of the subscription period.

(9) Change of Plan

1. If at any point you wish to change your subscription plan (either upgrading or downgrading), please note that any changes will be reflected in the next billing cycle unless specified otherwise.
2. If you have any questions about changing your plan or need assistance with this process, our support team is always available to guide you through it.

Need Assistance?

If you have any questions regarding your subscription, billing, or any other inquiries, please do not hesitate to contact us at connect@sclen.ai.

Our customer support team is available to assist you promptly.