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Subscription Policy

Privacy Policy

SCLEN Subscription Policy

This Subscription Policy governs access to and use of the SCLEN SaaS platform offered by Caliper Business Solutions Private Limited (“SCLEN”, “we”, “us”, or “our”). By subscribing to our platform, users (“you”, “your”, or “customer”) agree to the following terms:

Please read this policy carefully before proceeding.


(1) Subscription & Access
  1. Your subscription grants access to the features and modules agreed upon in your subscription plan.
  2. Currently, SCLEN offers subscription-based access to its platform through flexible monthly and annual plans.
  3. Different plans may be introduced in future and each plan is designed to suit various business needs, and details of inclusions and pricing are available on our website.
  4. Access is provided on a limited, non-exclusive, non-transferable basis for the duration of the active subscription term.

(2) Free Trial
  1. A 15-day free trial is available for all plans.
  2. Users must select a plan during registration to activate the free trial.
  3. No charges will be applied during the trial period.
  4. If the plan is not cancelled before the end of the 15-day trial, the selected subscription will automatically convert to a paid plan, and billing will begin based on the chosen term (monthly or annual).
  5. You may cancel the trial at any time within the trial period through your account dashboard to avoid charges.

(3) Subscription Term
  1. Subscriptions are available in two billing frequencies: monthly and annual.
  2. The term begins immediately after the 15-day free trial concludes, if not cancelled, or upon successful payment if subscribing without a trial.
  3. Subscriptions remain active for the full duration of the selected billing term.

(4) Automatic Renewal
  1. All subscriptions will automatically renew at the end of each billing period.
  2. Renewal occurs based on the originally selected plan and term (monthly or annual).
  3. No separate or additional renewal charges apply beyond the standard subscription fee.
  4. Renewal reminders will be sent via email in advance, allowing users to make any desired changes before the next billing cycle.

(5) Payment Terms
  1. All subscription charges are prepaid and collected at the start of each billing cycle.
  2. SCLEN accepts various payment methods, including UPI, credit/debit cards, and digital wallets.
  3. Invoices and payment confirmations will be emailed to your registered address following each successful transaction.
  4. Prices are Subject to Change : All prices mentioned are indicative and may be revised at our discretion without prior notice.
  5. Exclusions : Prices are exclusive of applicable taxes, duties, and levies unless explicitly stated otherwise.

(6) Auto Payments Policy
  1. By subscribing to any of SCLEN’s plans, you authorize us to automatically charge your selected payment method at the beginning of each billing cycle.
  2. Auto payment applies to: first-time billing upon trial completion, all recurring renewals, and approved plan upgrades (with pro-rated adjustments).
  3. You are responsible for ensuring your payment method remains valid and has sufficient funds at billing time.
  4. If a payment attempt fails, we will retry within 3–5 business days. If still unsuccessful, your access may be suspended.
  5. You may disable auto payments by cancelling your subscription before the next billing date.
  6. We do not store card details directly; payments are handled by a secure PCI-compliant third-party gateway.

(7) Plan Changes
  1. Upgrades can occur anytime during the billing cycle, with pro-rated charges.
  2. Downgrades take effect only at the start of the next cycle.
  3. We may modify available plans and pricing with prior notice, effective upon renewal.

(8) Account Management
  1. All subscription activities like changes, cancellations, and payment updates can be managed via your account dashboard.
  2. You are responsible for keeping your contact and billing information accurate.

(9) Taxes
  1. All subscription fees exclude applicable taxes.
  2. Users are responsible for taxes based on their billing jurisdiction.

(10) Termination & Suspension
  1. SCLEN may suspend/terminate accounts for non-payment or policy violations.
  2. No refunds are provided unless stated in our Refunds & Cancellations Policy.

(11) Legal Terms
  1. Governing Law: Indian law; exclusive jurisdiction in Bangalore courts.
  2. Limitation of Liability: SCLEN is not liable for indirect damages.
  3. No Warranty: Services are provided “as-is” without warranty.
  4. Modifications: Policy changes are announced on our website and take effect on the stated date.
  5. Intellectual Property: All platform IP belongs to SCLEN or its licensors.
  6. Service Availability: While we aim for high uptime, we do not guarantee uninterrupted access.
  7. Confidentiality: Both parties must maintain confidentiality for two years post-termination.
  8. User Responsibilities: Users must secure login credentials and follow applicable laws.
  9. Usage Restrictions: Do not misuse the platform (e.g., reverse-engineering, unauthorized sharing).

(12) Support

For subscription or billing-related queries, contact us at: connect@sclen.ai